Total refund of payment would be applicable if the session has been cancelled from the counsellor’s side at any point of time. If clients cancel their appointments at their own they will have to specify the reason for cancellation. For refund of the payment one need to cancel the appointment atleast 48 hours prior to the session. Refund would be made deducting banking charges as per the policy. In case of delayed cancellation no refund would be made. The condition remains applicable for one time session and for the package deals.